Shipping Policy

At Petzie, we’re committed to delivering your pet products quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive an email confirmation with tracking details once your order has shipped.

2. Shipping Time & Delivery

Standard Shipping: 7–15 business days (depending on location)
Express Shipping (if available): 3–7 business days
Delivery times vary based on your shipping destination and chosen method.

Note: Unforeseen delays due to weather, customs, or courier services are beyond our control, but we’ll always do our best to help resolve any issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on location and package weight.
Free Shipping may be offered on selected products or promotions.

4. International Shipping

We ship worldwide to most countries.
International deliveries may be subject to customs duties or import taxes. These charges are the responsibility of the customer.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to monitor delivery progress.
If you do not receive tracking information within 5 business days, please contact us at support@petzie.com.

6. Address Accuracy

Please ensure all shipping information is correct before submitting your order.
Petzie is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, contact us within 7 days of delivery.
We will work with the courier to resolve the issue or offer a suitable replacement or refund.

8. Questions?

If you have any questions or concerns about your order or shipping status, feel free to reach out to our customer support: